Delivery Information

DELIVERY (applicable where you have chosen to have your order(s) delivered to a designated  (address)


Delivery is free of charge for all orders


We only accept orders for delivery in the Philippines to the specified address.  Products will be delivered to an address designated by you. You may expect your order(s) within:


(a)  1-3  working days for NCR

(b) 7 working days for Urdaneta, Cebu, & Davao

(c) 2-3 weeks for islands (via fastcargo or LBC)


You will receive a Notification by email once your order has been shipped. Our logistics partner will also get in touch with you via SMS when your package is about to be delivered.


We shall not be held responsible for any loss, damage or missing items to the delivery after the delivery has been made.


We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages,

charges or expenses arising out of late delivery.  In case where the deliveries are delayed due to typhoons

or other conditions, we will try our best to arrange the products to be delivered on the next

business day.


Customer bears responsibility for the products upon acknowledgment. If a Customer believes that a package has been tampered with, please refuse to sign for the products and notify DISTRIPHIL Customer Service.


In case you will not be able to personally receive your order, please make sure to prepare an authorization letter and proof of your and your authorized person’s identity (e.g. any government-issued (ID). Please check whether all of your ordered items are delivered against the invoice/delivery note, and then sign on the delivery note to acknowledge receipt and acceptance before returning it to our logistics partner.


If you are unable to accept delivery at the designated address on our first delivery attempt due to your own reasons, or inaccurate information on your address, we will try again in the next 5 days. If you still fail to take delivery of the product (unless by reason of our fault), we may (without affecting any other right or remedy available to us) no longer make the product available for delivery, and will forthwith cancel the order, in which case we will refund to you or through your credit card account the payment that you have made for the order, following our standard processing period.